Privacy Policy for B-ne

Effective Date: 5th May, 2025

This Privacy Policy explains how B-ne Innovations Limited (“we”, “our”, or “us”) collects, uses, shares, and protects your personal data when you use the B-ne mobile app and website.

By using B-ne, you agree to the collection and use of your information in accordance with this policy.

1. Controller of Your Personal Data

B-ne is operated by B-ne Innovations Limited, a company registered in Zambia. We are the controller of the personal data collected through the B-ne platform.

2. Information We Collect

We collect the following types of information:

A. Information You Provide Directly

  • Account Information: Name, email, phone number, address, and password.

  • Profile Data: Optional details like working hours, photo uploads, and business information.

  • Ad Listings: Product or service information you share, including contact details and images.

  • Communication: Messages you send through in-app chat.

B. Information from Third Parties

  • Social Login Providers: If you log in using Google, Facebook, Apple, or Truecaller, we may collect your name, email address, profile image, and phone number from those services.

C. Information We Collect Automatically

  • Device data (e.g., device type, OS version, browser)

  • IP address and location (approximate)

  • Referring URLs and usage data

  • Log data (date/time, pages visited)

  • Advertising identifiers (IDFA, AAID)

  • Cookie and tracking data

3. How We Use Your Information

We use your personal data for the following purposes:

  • To create and manage your B-ne account

  • To enable buyer-seller interactions and transactions

  • To personalize your user experience

  • To analyze app usage and improve services

  • To provide customer support and send service updates

  • To show relevant ads and promotional offers

  • To detect, investigate, and prevent fraud or misuse

  • To comply with legal obligations

4. Legal Basis for Processing

We process your data based on:

  • Your consent

  • Fulfillment of a contract

  • Legitimate business interests

  • Compliance with legal obligations

5. Sharing of Information

We may share your data with:

  • Service providers (e.g., hosting, analytics, marketing)

  • Law enforcement or regulatory authorities, where required

  • Business partners during mergers, acquisitions, or asset sales

6. Your Rights

You have the right to:

  • Access, update, or delete your data

  • Object to processing or request data portability

  • Withdraw consent at any time (where applicable)

To exercise your rights, contact us at: support@bine.co.zm

7. Data Retention

We retain your data for as long as necessary to:

  • Provide our services

  • Comply with legal obligations

  • Resolve disputes and enforce our agreements

Data no longer required will be securely deleted.

8. Age Restrictions

Our service is not intended for children under the age of 16. We do not knowingly collect data from individuals under this age. If you believe we have collected such data, please contact us.

9. Security

We implement industry-standard security measures to protect your data. However, no method of transmission or storage is 100% secure.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Significant changes will be communicated through the app or website. Continued use after updates means you accept the changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, contact us at:

šŸ“§ support@bine.co.zm
šŸŒ https://bine.co.zm